Call Center
Solutions & Services
OUR PRODUCTS
Get the Best Solutions
& Services for your Call Center With Our Products
Predictive (Predictable) Dialer
Our Cloud-based call center software features a predictive dialer which automates outbound calling from a predefined list. It intelligently connects answered calls to agents, maximizing efficiency for outbound call centers. The uniqueness of the dialer is that. This technology predicts when a human agent will be available, eliminating wait times for your customers.
Ticketing Management System
A centralized ticketing system is crucial for managing and tracking customer inquiries, service requests, and support issues. Our ticketing system ensures efficient handling and resolution of incidents, problems, and service requests.Ticketing Management System can seamlessly integrated with any CTI & Omni Channel solution available in the Market.
Omni Channel Contact Center
Prioritize customer experience with our omni-channel contact center solution. We understand the importance of offering seamless communication options (live chat, email, etc.) which allows customers to choose their preferred channel, while consolidating data for a unified view within your ticketing system. Empower your team to deliver personalized support that leaves customers feeling valued. Ditch outdated systems and revolutionize your contact center operations for improved efficiency.
WhatsApp Solutions System
Engage customers on their preferred platform with our dynamic WhatsApp solution. This versatile system seamlessly integrates with your call center capabilities, allowing customers to chat, share information, and leverage chatbots. You can even execute campaigns and integrate third-party APIs for a comprehensive WhatsApp interaction experience. Benefit from a secure, end-to-end management platform dedicated to optimizing your WhatsApp interactions!
IVR
Streamline inbound call routing and information gathering with our IVR system. This telephonic system utilizes prerecorded messages, text-to-speech, and speech-to-text technology with a DTMF interface for caller interaction. With this, customers can access information and provide details without needing to speak to an agent.
CRM
We offer integration with leading CRM software to streamline your customer relationship management. This technology-driven approach helps manage interactions with current and future customers, improve business relationships, and increase profitability.
Contact Center App
Our contact center app is a holistic customer service application designed to optimize communication processes and elevate customer satisfaction.
CLOUD SERVICES
We bring high end Telecom Applications to you As Service (TAAS)
OMNICOMM Hosted Call Center solutions
OMNICOMM Hosted Call Center solution With OMNICOMM Hosted Call Center Solution, we offer a comprehensive and scalable platform designed to elevate the efficiency and effectiveness of call center operations.
OMNICOMM Virtual PBX | Cloud Services
OMNICOMM Virtual PBX With OMNICOMM Virtual PBX, we offer a robust and versatile solution designed to meet the evolving needs of modern call centers.
Voice Bot | Cloud Services
Voice BOT Voice Bot allows a caller to navigate an interactive voice response (IVR) system with their voice. It is powered by artificial intelligence and Natural Language Processing.
AI Based Lead Checking |Cloud Services
AI Based Lead Checking tool Experience the future of lead checking!. Welcome to a world where artificial intelligence drives results and changes the way you do business. Get rid of confusing Telecom hang-up cause codes. Examine our AI to uncover real causes for call disconnection.
International Audio Conference Bridge
International Audio Conference System Our Audio Conference System offers sound quality, smooth connectivity, and features designed to enhance collaboration and productivity. Welcome to the future of audio conferencing!
OMNICOMM Broadcasting Tools | Cloud Service
OMNICOMM Broadcasting Tools OMNICOMM Broadcasting Tools are automated bulk communication applications, which allows you to reach customers through Voice call/ WhatsApp/ SMS and record their responses.
INDUSTRIES WE SERVE
Empower your business across diverse industries with the help of Customized Call Center Solutions & Services.
OTHER PRODUCTS
Revolutionize your Products and Business with our Call Center Solutions & Services.
Email Solution
Our Email Ticketing Solution is here to rescue you! With our personalized and automated system, you can effortlessly manage and accelerate your customer service. Say goodbye to endless manual sorting and hello to streamlined efficiency. Enhance customer satisfaction and improve response times with our cutting-edge solution.
IP-PBX System
With our feature-rich IP PBX, you'll enjoy crystal-clear voice quality, seamless call routing, advanced call management features, and more. Experience the power of cutting-edge technology and take your business communication to new heights with Deepija Telecom's IP PBX. The ultimate telephony system that revolutionizes how you make and receive calls.
Bulk Communication Tool
Reach your audience effortlessly with our powerful broadcasting system. Whether you need to notify customers, send personalized SMS messages, or engage with IVRS messages, our automated tool has got you covered. Save time and resources by effortlessly communicating with a large list of recipients.
Audio Conference
The sophisticated solution that revolutionizes remote meetings. With our cutting-edge technology, you can seamlessly connect with two or more participants over any PSTN media. Whether it's a crucial business discussion or a collaborative brainstorming session, our Audio Conference ensures crystal-clear audio quality and hassle-free communication.